Today was inventory day. God only knows how many people wandered in and out of the pharmacy today. Not only did I have the employees of the company we hire for inventory, but also my boss, the pharmacist, her boss, Her bosses boss, and my training supervisor.
We scored really good for it being our first inventory.
One of the big problems is that we’re supposed to be able to keep up with our normal workload, with an additional 10 people in the pharmacy. Now remember, I work in a chain pharmacy, so it tends to be quite small back there. I got lucky with an L shaped pharmacy, so its a lot bigger than some, but its still about the size of a trailer.
The other is that the people who do inventory, don’t know anything about pharmacy, so they are constantly interrupting, asking questions, and just generally causing chaos.
Later in the day after inventory was finished, (took about 4 hours, from 7am to about 11am for the pharmacy) we started settling back into our normal routines.
Then the fun really started. Customer comes in, complaining she got amoxicillin, and said the doctor was supposed to give her penicillin. She wants to return the amoxicillin and exchange it for penicillin. Sorry, it doesn’t work like that, call your doctor. She does, and asks for a refill on her Metoprolol.
Well, she comes back later, and the doctor had called in a penicillin script. I proceed to begin to ring her out, when she decides she wants to check her meds to make sure she got penicillin. While doing so she notices that we gave her pink tablets instead of white for her Metoprolol.
Last year we were getting Sandoz from the warehouse, and they were white. This year we are getting Teva, and they are pink.
She proceeds to inform us that we need to order her white tablets, as she refuses to take the pink ones, because they are so horrible compared to the white ones.
End of story, we basically told her we’re not special ordering a generic drug from an outside vendor just for her.
Tags: , Frustrations, People | |
March 27th, 2008
Posted by
lb969cpht |
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I had a customer today, with a prescription awaiting Prior Authorization. She had originally went to another pharmacy, I’ll call them Wrong-Help. Wrong-help told her that they needed to get authorization, and she decided that she would take it back and come to us. We called the doc for prior auth a few days ago. (Apparently the insurance company prefers D-amphets.)
She came and wondered why her Rx was not ready, the doctors had called her yesterday saying it was approved. The never thought to contact us though. So I told her we would fill it while she waited.
I run it. Rejected, refill too soon. Puzzled I look at the rejection. Filled yesterday. Location not listed.
So I call the ever so helpful insurance. I am informed that it had been filled at BEckards (now owned by Wrong-help, apparently they never updated the insurance company about the change.)
Now, remember, this Rx is for a controlled substance. Somehow Wrong-Help filled a prescription for a CII… WITHOUT THE ACUTAL HARD COPY.
How this can happen boggles me!
IIRC, a pharmacist must sign off on the script when its filled (and refilled).
Its just amazing that a place can be so uncoordinated that this can happen.
To add to my frustration:
I am the senior tech at my store. I am in charge of ordering all the inventory (CII is the exception) and any expense items I need (bags, vials, caps, etc…). I ordered some bags and envelopes because we were short and I knew we would probably run out the night before the delivery. We did.
Now, even though I have practically free run of the inventory of the pharmacy I can’t be told the combination to the stockroom where the deliveries are, nor do I have a key to the room where my expense items are stored.
I’m out of bags and envelops. Half the management is gone to a meeting, so I’m left with the store manager and one assistant. The assistant is really busy, running the whole floor. The Store manager seems more concerned with pestering me about really trivial items (did you get your profit sharing filled out, did you see this email) than getting me these important-to-running-the-pharmacy items!
Finally a pharmacist had to go find the other manager and force her to let him in the stockroom and got the bags. This was at overlap time about 2pm.
I still didn’t get envelopes by the time I left.
Tags: Frustrations, Management | |
March 5th, 2008
Posted by
lb969cpht |
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