Inventory day….
Today was inventory day. God only knows how many people wandered in and out of the pharmacy today. Not only did I have the employees of the company we hire for inventory, but also my boss, the pharmacist, her boss, Her bosses boss, and my training supervisor.
We scored really good for it being our first inventory.
One of the big problems is that we’re supposed to be able to keep up with our normal workload, with an additional 10 people in the pharmacy. Now remember, I work in a chain pharmacy, so it tends to be quite small back there. I got lucky with an L shaped pharmacy, so its a lot bigger than some, but its still about the size of a trailer.
The other is that the people who do inventory, don’t know anything about pharmacy, so they are constantly interrupting, asking questions, and just generally causing chaos.
Later in the day after inventory was finished, (took about 4 hours, from 7am to about 11am for the pharmacy) we started settling back into our normal routines.
Then the fun really started. Customer comes in, complaining she got amoxicillin, and said the doctor was supposed to give her penicillin. She wants to return the amoxicillin and exchange it for penicillin. Sorry, it doesn’t work like that, call your doctor. She does, and asks for a refill on her Metoprolol.
Well, she comes back later, and the doctor had called in a penicillin script. I proceed to begin to ring her out, when she decides she wants to check her meds to make sure she got penicillin. While doing so she notices that we gave her pink tablets instead of white for her Metoprolol.
Last year we were getting Sandoz from the warehouse, and they were white. This year we are getting Teva, and they are pink.
She proceeds to inform us that we need to order her white tablets, as she refuses to take the pink ones, because they are so horrible compared to the white ones.
End of story, we basically told her we’re not special ordering a generic drug from an outside vendor just for her.
Tags: , Frustrations, People | |
